Frequently Asked Questions

Our pizzas follow the strict guidelines of the Associazione Verace Pizza Napoletana (AVPN). We use only certified ingredients imported from Italy, including Caputo 00 flour, San Marzano DOP tomatoes, and Mozzarella di Bufala DOP. Our dough ferments for 24 hours, is hand-stretched (never rolled), and baked in a wood-fired oven at 485°C for exactly 90 seconds.

We deliver to most areas of Singapore, including Central, East, and North regions. During checkout, you can verify coverage for your specific address. Our insulated delivery containers ensure your pizza arrives at the perfect temperature, just as it left our oven.

We guarantee delivery within 30-40 minutes from order confirmation. Our express delivery system and insulated containers ensure your pizza arrives hot and fresh. During peak hours, delivery may take up to 50 minutes, and you'll receive real-time updates via SMS.

Yes, absolutely. We import our core ingredients directly from Italy, including Caputo flour from Naples, San Marzano DOP tomatoes from Campania, Mozzarella di Bufala Campana DOP, and extra virgin olive oil from Campania. Our Quality Control Manager personally oversees each shipment to ensure authenticity and freshness.

Yes! We offer gluten-free pizza bases made with certified gluten-free flour for an additional $5. We also have vegan cheese alternatives for $4 extra. Please note that while we take precautions against cross-contamination, our kitchen handles wheat and dairy products.

Yes, you can add extra toppings or remove ingredients. However, we recommend trying our pizzas as designed first, as the recipes are carefully balanced following traditional Italian proportions. Each additional topping costs $3-4 depending on the ingredient.

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayNow, GrabPay, and cash on delivery. All online payments are processed securely through encrypted connections.

Our minimum order for delivery is $30 before delivery fees. For self-pickup orders from our Lavender Street location, there is no minimum. Delivery fees range from $4 to $10 depending on distance.

Authentic Neapolitan pizza requires premium imported ingredients with DOP certification, specialized equipment (wood-fired ovens), extensive training for our pizzaiolos, and traditional time-intensive methods like 24-hour dough fermentation. The result is incomparable quality and authentic taste that honors centuries of Italian tradition.

Yes! We offer catering services for corporate events, weddings, and private parties. For orders of 15 or more pizzas, please contact us at least 72 hours in advance at [email protected] or call +65 6567 8901. We provide special event pricing and can accommodate dietary restrictions.

The Associazione Verace Pizza Napoletana (AVPN) is the official organization that protects and promotes authentic Neapolitan pizza worldwide. Founded in Naples in 1984, AVPN certification means we follow strict guidelines for ingredients, preparation methods, and baking techniques that have been used in Naples for centuries.

Absolutely! Self-pickup is available from our Lavender Street location. When placing your order, select the pickup option and choose your preferred time. Your pizza will be ready and waiting, with no delivery fee. We also offer a 10% discount on all pickup orders.